Vodacom pathetic client service

Good day

I trust you are well, I have received the utmost horrifying service from the vodacom billing and credit team. I have emailed a bank statement for proof of account for vodacom to credit my bank account as I do not have a contract with vodacom any longer.

In December I emailed my bank statement and was advised it will take a month for funds to be moved. I called in January 2022, was advised it will take a week to receive my funds. I called after a week in January was advised I will receive the funds on the 9th of March. I called in on the 8th of March to be advised nothing was done and it will now take 15 days to move the funds to my bank account. The lady scheduled a call back for the 17th to no avail she did not even call me back, when I do call the Call the call center I am left on hold for over 30 minutes for the lady to say she does not know what to do. The level of incompetence from vodacom employees is shocking.

This is frustrating me as a client I cannot be waiting 5 months for something that doesn’t even take 14 days to complete.