VODACOM PATHETIC CANCELLATIONS DEPARTMENT

ITS SO FRUSTRATING AND IM VERY DISSAPPOINTED WITH VODACOM'S OVERALL SERVICE. VODACOM ARE VERY EAGER AND UP TO DATE TO SEND OUT ACCOUNTS AND OPEN CONTRACTS. WHEN IT COMES TO ENDING A CONTRACT AND SERVICE AFTER 2 YEARS CONTRACT AND NOT WANTING TO UPGRADE AFTER 2 YEARS... JUST TO CANCEL BILLING ME AFTER MY CONTRACT OF 2 YEARS IS FINICHED.. IS A NICHTMARE. THE CALL CENTRE STAFF JUST DONT CARE... EVEN IF THEY KNOW THE CALLS ARE RECORDED FOR CANCELLATION. MY 2 YEAR CONTRACT WAS FINISHED END DECEMBER 2020 WHICH SHOULD HAVE BEEN MY LAST PAYMENT. I PHONED CANCELLATIONS DEPARTMENT IN JANUARY 2021 TO FINISH AND CANCEL MY CELLPHONE CONTRACT WITH VODACOM.. AND THEY ARE STILL BILLING MY AND LOAD AIRTIME EVERY MONTH. WHEN I PHONED 27 JAN 2021 I TOOK THE PERSON S NAME: MUSA REFERENCE NUMBER: *** I PHONED AGAIN ON THE 5 MARCH 2021 AT 15H30 TO MAKE SURE ABOUT THE CANCELLATION AND SPOKE TO ZAMA REFERENCE NUMBER *** STILL THE CANCELLATION WAS NOT DONE... I EXPLAINED THAT I HAVE CANCELLED MY CONTRACT ON THE 27 JANUARY 2021. I PHONE VODACOM AGAIN TO MAKE SURE ON 26 MARCH 2021 AT 15H20 SPOKE TO MEGAN AT CUSTOMER CARE TO COMPLAIN. *** ON 31 MARCH 2021 AT 16H15 I PHONED VODACOM AGAIN AND SPOKE TO JOHANNA REFERENCE:*** I COMPLAINED WITH JOHANNA THAT I PHONED SO MANY TIMES TO MAKE SURE MY CONTRACT IS CANCELLED NOW AND WHY IS IT NOT CANCELLED YET. I TOLD HER I DONT KNOW WAT TO DO ANYMORE. VODACOM KEEPS ON LOADING AIRTIME AND BILLING ME. I ASKED HER WHY THE PERSON MUSA I SPOKE TO ON 27 JANUARY 2021 DID NOT DO HIS WORK PROPERLY AND DID NOT CANCEL MY CONTRACT.. JOHANNA SAID.. THERE WAS A MESSAGE ON HER SYSTEM THAT THEIR SYSTEM FAILED ON THAT SPESIFIC DAY WHEN I CANCELLED MY CONTRACT. I FEEL THAT WAS NOT MY PROBLEM.. THIS IS NOT FAIR. THIS SERVICE OF VODACOM CALL CENTRE IS PATHETIC. I PLANNED TO CANCEL THIS CONTRACT ON TIME SO THAT THAT I DONT GET INVOICED OR BILLED ANYMORE AS I CANT AFFORD IT ANYMORE. THEY STILL DID NOT SORT OUT THIS PROBLEM. A PERSON CANT EVEN GET THROUGH TO VODACOM 'S ACCOUNTS DEPARTMENT. THE CALL CENTRE WONT ALLOW IT. WHAT ELSE MUST I DO IF I CANCELLED IN JANUARY 2021 ALLREADY.. AND ITS GOING FOR END APRIL.. AND THERE IS STIL AN OUTSTANDING AMOUNT OF R320. WHICH I WANT TO BE CREDITED. PLEASE CAN YOU HELP ME OUT OF THIS PROBLEM EVERY MONTH THE CALL CENTRE DOES NOT SEEM YO TO THEIR JOB PROPERLY. WHEN A SYSTEMS FAILED AFTER I CANCELLED MY CONTRACT IS NOT THE CUSTOMERS PROBLEM. THIS TYPE OF SERVICE IS PATHETIC. AND IN THIS WAY ITS VERY CONVENIENT FOR VODACOM JUST TO KEEP ON LOADING AIRTIME AND BILLING CUSTOMERS AFTER I PHONED TO CANCEL MY CONTRACT. I EVEN WENT TO THE VODACOM STORE TO TRY AND GET HELP. THE VODACOM STORE JUST TELL YOU TO PHONE AND CANCEL. THE VODACOM STORE CAN NOT EVEN CONTACT THE ACCOUNTS DEPARTMENT. THIS IS ACTUALLY AGAINST THE LAW TO CARRY ON WITH BILLING AND CONTRACTS IF A 2 YEAR CELLPHONE CONTRACT IS FINISHED AND CANCELLED IN JANUARY 2021 ALLREADY. PLEASE HELP!!!!!!!! IM TRYING TO CUT ON MY EXPENSES SINCE JANUARY 2021 I ALLREADY CANCELLED MY CONTRACT.. ALLTHOUGH THE 2 YEAR CONTRACT WAS FINISHED IN DECEMBER 2020. PLEASE HELP!!!!