Vodacom - Pathetic Cancellation Service AGAIN!

I have a data plan ending 28.02.2021. I called Vodacom Retentions Dept sometime in January and was told that I cannot cancel then, and must call back in February. I then called back on 01.02.2021, and spoke with Jesann in the Retentions team, who was rude and wanted to know why I wanted to cancel and attempted to retain me, yet when I started explaining my previous issues relating a cancellation, she cut me off while I was speaking, and confirmed the cancellation. She then promised to send me a cancellation letter, which never came through, and also promised that no further debits would be done for the line in question. I am now absolutely horrified and disgusted that I received a new invoice to debit on 01.03.2021 FOR THE SAME LINE I CANCELLED.

This is exactly why I will not renew my business or any other contracts once they expire. Vodacom, your call centre is pathetic and their attitudes stink.

I expect this sorted out IMMEDIATELY.