Vodacom pathetic Business Services

A Vodacom Franchise in Pietermaritzburg *****ulently upgraded a line of mine back in October 2024.

I have did not pay the difference as I knew there was something wrong. Only After months of back and forth between the accounts department and the fibre department, finally in Feb of 2025 we finally discovered that the issue was a *****ulent upgrade.

Anyways after submitting all the documents they required from me My lines not in May is softlocked and my business is solely dependent on my Vodacom Lines, meaning I've lost now 3 days of business and spent over R600 to keep my business running when I shouldn't have.

I have told them that I have been with Vodacom for over a decade and they can verify and see that the signature on the upgrade form is not mine and all the supporting documentation is missing but my lines are still offline. This is how they treat loyalty and who will reimburse me for the monies lost and the monies spent to just keep my communication lines open.

Pathethic is the word and I will name the franchise should my lines not be back today and furthermore I will deduct all monies spent so far forkeeping my business open or sue them for loos of income should this not be resolved ASAP. The more frustrating part is that they carry on like they are always right and we the customer must suffer while they go investigate something that is pretty straight forward. No Concern and no empathy with the fk u attitude.

I also have several reference numbers so you don't know which one to use anymore.

I will most likely after 12+ years with Vodacom as a small business so maybe doesn't mean much but will cancel my lines as they come up but the particular line that was upgraded *****ulently I will cancel with immediate effect as this a breach of contract with me and I have now taken out another contract with another supplier and do not wish to contnite with Vodacom and don't a see a need why as I know I wont get reimbursed for my losses.