Vodacom pathetic as usual

Item: Vodacom
Rating: 1
Author: Raymond R

My ID number changed in 2000 when I received the new barcoded one. I've now tried to change it with vodacom on 40 plus occasions, last time when I received a call for an upgrade. Ram couriers tried to deliver the phones, 5 contracts now, but alas, my ID does not match

Please vodacom, if there is someone in your organization that can actually understand any of our 11 official languages, please get in contact with me, or shove your contracts where the sun dont shine, I'm gatvol for incompetence

Helpful (0)

Replies (3)

Raymond R's updateReviewer Update

31 Oct 2023, 11:49

Ps I did not not bother to phone the helpline, Im not in the mood to listen to elevator music for days on end

Raymond R's update31 Oct 2023, 11:49

Reviewer Update

Ps I did not not bother to phone the helpline, Im not in the mood to listen to elevator music for days on end

Vodacom's replyOfficial

31 Oct 2023, 11:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 Oct 2023, 11:59

Official

Dear Customer,

Raymond R's updateReviewer Update

31 Oct 2023, 15:12

Thanks, unfortunately my memory is as bad as Vodacoms customer service, so I cannot remember your name To the young man who called me to say my ID number is correct, congratulations, you managed to fix what a thousand others could not do, and it took you 20minutes, not 20 years. Well done, and thank you again

Raymond R's update31 Oct 2023, 15:12

Reviewer Update