MM
Mohamed M
1 reviews | Active since Feb 2020
03 Apr 2024, 09:13
VODACOM- Pathetic and RELIABLE SERVICE!
Hi, I sent in a complaint in early February and VODACOM promised to sort my issue out. I have been onto them since December 2023 and to date they have NOT yet resolved the issue. Here is a note I sent them this am again!
Dear VODACOM I am really disgusted at your attitude. I specifically told you guys to correct my account before charging me this month. You DID NOT, which is surprising 😳 Can I go to the bank and reverse the payment?
My Account number is ***6-9 The issue is on cell phone sent by you to an incorrect address, which is pending since December!! I have 7 contracts with you 😳
VODACOM is one of South Africas worst companies when it comes to after sales service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Apr 2024, 10:00 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Apr 2024, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mohamed M's updateReviewer Update
03 Apr 2024, 11:09Thanks but no thanks , this sounds like an automatic response and they have made NO contact bad yet😳
I am shocked that that are still addressing this query since December 🥹. So please note this is a system generated message to fool its other customer complaints.
I can assure you that they will take their own sweet time to respond. I will however keep you posted if this highly *********** customer service.
Regards
Mohamed
I am shocked that that are still addressing this query since December 🥹. So please note this is a system generated message to fool its other customer complaints.
I can assure you that they will take their own sweet time to respond. I will however keep you posted if this highly *********** customer service.
Regards
Mohamed
MM
Mohamed M's update03 Apr 2024, 11:09
Reviewer Update
Thanks but no thanks , this sounds like an automatic response and they have made NO contact bad yet😳
I am shocked that that are still addressing this query since December 🥹. So please note this is a system generated message to fool its other customer complaints.
I can assure you that they will take their own sweet time to respond. I will however keep you posted if this highly *********** customer service.
Regards
Mohamed
I am shocked that that are still addressing this query since December 🥹. So please note this is a system generated message to fool its other customer complaints.
I can assure you that they will take their own sweet time to respond. I will however keep you posted if this highly *********** customer service.
Regards
Mohamed