Vodacom - Pathetic and Disgusting Cellular Network

I wrote a review not so long ago. My account was in arrears due to unemployment (I was retrenched). Vodacom has no sympathy for anybody and is only out to make money. I have 2 numbers on my account that expired in March and May 2020 respectively. I could not convert these numbers to pay-as-you-go, as I was in arrears. I could not use any airtime or data on these numbers since before they expired. Just spoke to the cancellations department who ever politely informed me they cannot backdate a cancellation if I pay the account up to date now. This effectively means I paid for months where I did not receive airtime or data and could not access it either. Since the contracts expired Vodacom has added month-to-month airtime that I now need to pay as well and which I am going to forfeit due to the conversions. What I'm saying is: Be careful when signing a contract with Vodacom, you are not signing for 24 or 36 months, you are paying for as long as they want you to pay. They just keep adding onto your account and you are just forced to pay and then they just blame their system that cannot do what you ask. Nice, kick a person when they are already down. As soon as I can move away from them I will. I want nothing more to do with this pathetic, rogue company!! I've been a loyal customer for years and this is the way you treat a person. While you received my money you didn't have a problem, now that I need your help, you are nowhere in sight! Pathetic and disgusting!!