Vodacom Pathetic an understatement

My bad luck that there isn't a Zero rating that I'm forced to give a 1 star rating. Haven't experienced such pathetic service in my life from any other service provider. I was due for an upgrade so called in to upgrade and I'm a client of Vodacom for 14+years but 3 weeks gone and no confirmation to my upgrade. I would like to say with the Billions that Vodacom makes they should have the best of infrastructure and systems that it wouldn't take 4 days just to process the deal then again another week for it to be approved and I can only imagine it would take another 2 weeks before the handset arrives. The most disgusting service provider in South Africa that I would never recommend to anyone. If you want to be hassled and want to be made to hang and be the 1 calling Vodacom daily for 3 weeks in a row ,then Vodacom is for you. I'm not in need of the business but Vodacom is, and I have the nerve to cancel all 3 contract's if they don't clean up their mess as Telkom are now moving ahead and offering the best service and packages and the beauty part is that Telkom is moving ahead that they even struck a deal with Vodacom this week. Truly pathetic service