1 reviews | Active since Jun 2011
Vodacom - Pathetic after sales service
Vodacom recently contacted me to sell me a promotion for a 60 Gig Data bundle promotion in which I will get 60Gigs of Data at the same rate as my current 10Gig contract. They said that they have noticed that I have been with Vodacom for years and that they would like to reward me with this special promotion. However, when the router device arrived, I noticed that I was signed up for a 5 Gig plan - and what's more, is that it is costing me the same as my 10Gig plan. When I phoned the contact centre - they are absolutely terrible - the lady just told me to then cancel the contract. They then offered to give me this plan for double the rate that was initially offered to me. I am going to cancel my other contracts with Vodacom as well since they are absolutely pathetic!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
