MB
Marlon B
1 reviews | Active since Jan 2018
04 Apr 2023, 17:05
Vodacom - Pathetic After Sales Service
Pathetic After Sales Service!! After returning 2 brand new faulty Mecer Move laptops which was purchased on a contract for my business, I still await a response from Lynette Pillay or Billy Maseko @ Vodacom regarding the cancellation & refund for this contract. No response via email. Need this sorted urgently in order to purchase a new laptop. Been using a loan laptop. Typical experience - Quick to finalise the sale. Pathetic @ after sales service.
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Replies (2)
Vodacom's replyOfficial
05 Apr 2023, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2023, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MB
Marlon B's updateReviewer Update
11 Apr 2023, 09:01It's been 6 days. No reply from Lynette Pillay, Billy Maseko (still after numerous follow up emails), or anybody else from Vodacom. The pathetic service continues...
MB
Marlon B's update11 Apr 2023, 09:01
Reviewer Update
It's been 6 days. No reply from Lynette Pillay, Billy Maseko (still after numerous follow up emails), or anybody else from Vodacom. The pathetic service continues...