CK
Catherine K
1 reviews | Active since Mar 2018
04 Aug 2020, 10:26
Vodacom - Pathetic Accounts Service
I have been a customer of Vodacom for 22 years. My account has never been in arrears and none of my debit orders have bounced, yet when I tried to apply for a new contract on Friday, 31st July, as a birthday present for my helper, my application was declined because Vodacom said my account was in arrears. I have no idea why they said my account was in arrears. My debit order date is the 1st of every month and Vodacom only took my debit order from my account on 3 August. How is that my fault and how can my account be in arrears when it was only due on 1st August. I want Vodacom to apologize and reinstate my account to its original status as this will now impact my credit record!!!
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Vodacom's replyOfficial
04 Aug 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CK
Catherine K's updateReviewer Update
05 Aug 2020, 12:09Even after being reassured last night (4 August) that my Vodacom account is not in arrears and never has been, I logged into My Vodacom App this morning and there is a big bright red banner saying that my account is in arrears and I should contact Vodacom to make payment arrangements, yet the overdue amount on the notification is Zero - and overdue date is 17 August which has not even occurred yet. I cannot believe the level of incompetency I have encountered over the past week. I have always recommended Vodacom to friends and family but this past week has shown me a different side of Vodacom and I am utterly and completely disappointed in the level of service and the downright rudeness that I have come up against in the past week.
CK
Catherine K's update05 Aug 2020, 12:09
Reviewer Update
Even after being reassured last night (4 August) that my Vodacom account is not in arrears and never has been, I logged into My Vodacom App this morning and there is a big bright red banner saying that my account is in arrears and I should contact Vodacom to make payment arrangements, yet the overdue amount on the notification is Zero - and overdue date is 17 August which has not even occurred yet. I cannot believe the level of incompetency I have encountered over the past week. I have always recommended Vodacom to friends and family but this past week has shown me a different side of Vodacom and I am utterly and completely disappointed in the level of service and the downright rudeness that I have come up against in the past week.