VODACOM PATHETIC ACCOUNTS DEPARTMENT

I am disgusted with pathetic Vodacom and its pathetic over the phone consultants when you dial *** . My husband and i have been Vodacom customers for years 12 to 25 years and vodacom is messed up do NOT ever use them , here my reason why i am cancelling all my contracts with them , i get my line block apparently i am owing them R7000 damn ****** . i been using my business bank account for years to pay my bill. Vodacom even cancelled a new contract as apparently the system made an error which i picked up and asked were is the contract i took on 25 May 2020. Vodacom consultant to at 14:25pm 27 October 2020 gives me attitude whole i called her from a vodacom store to ask why my phoned is blocked. Apparently since April my debit order didn't go through yet on how ever i have been inquiring in June if account is up to date consultant over the phoned confirmed everything is in order and consultant at vodacom store . I was even allowed to upgrade on 15 August 2020 how was this possible if my account was outstanding since April??? on 25 May 2020 i paid via speed-point R3500 on 30 June my business account was debited with R16859.36 on 31 July my business account was debited with R4523.67 on 30 September my business account was debited with R9207.29

today 27 October my number is blocked because i am owing vodacom , the consultant told me apparently my contract has no debit order details which i find very weird as i was never told that my account was even in arrears how can a customers banking details that as been on system for 12 to 14 years gets deleted because the debit order never went through twice yet my business account which my husband and i use are the same so how was the banking details on my contract get deleted . whole lot of **** the consultant in towards the after today a guy was very rude so was the lady that helped me . the consultant tells pay your account so we can open lie this is damn bull**** as i been to vodacom on 15 August and my account was not in arrears . made numerous inquiries to vodacom after i opened for business on 1 June 2020 to check if my debit orders went through and if everything is fine and everything was in fine suddenly i am owing vodacom R7000 because my contract as no banking details to debit. i am disgusted and furious and cancellation all my contracts including my business contract with vodacom . the consultants over the phone are disgusting no professionalism at all yourl need to get better staff that will treat customers properly not make the customer feel like they doing us a favour remember vodacom needs us customer .

hope the head of vodacom see this and contact me as soon as possible