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kobusdp K

1 reviews | Active since Jul 2017

05 Nov 2024, 14:18

Vodacom ***** Pathetic

I Reported ***** on my account in the beginning of October. Vodacom rep**** back after i needed to do several follow ups from my side that it is indeed *****. Vodacom then gave me the option to either Credit my Vodacom Account or pay the money back into my account. I requested that they pay the money back into my account as they had enough time to close the *****ulent account and insure that the money will not be deducted from my account. It is now again two week and the money is still not refunded. I also get no reply or feedback from them. The ***** department also do not answer there phones. I've been trying for a week now to phone. Vodacom were very quick to take the money from my account after i gave them ample of time to fix the ***** before the payment went off. Now they are very slow to do the refund with zero feedback. The Reference Number is EC-1U27-201JWX

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Replies (2)
Vodacom
Vodacom's reply06 Nov 2024, 07:49
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kK
kobusdp K's update06 Nov 2024, 08:44
Reviewer Update
Good Day, no phone call as promised by Vodacom in there Reply (No Surprise). Also, Vodacom were supposed to pay back an amount of R 2,657.28 but yesterday only paid back R 899.02. I have sent them everything they needed to see exactly what went off my account and still, without contacting me, they just pay back a random amount the does not even make sense. This is really pathetic. The Reference Number is EC-1U27-201JWX .