VP
Viralkumar P
1 reviews | Active since Aug 2018
30 Sept 2019, 13:18
VODACOM: PATHETIC
I was contacted by Vodacom online. My contract was migrated however I was told that it would be at a lower cost. It is now more than what I was paying previously. I asked multiple times about the cost being lower and the agent said yes. Now my bill is higher than previous. How is that a cost saver!!!!
Then you go into a store so that someone can assist, and they say you have to contact online support. When you call online support they just say that they are experiencing high calls. This is ridiculous.
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Replies (3)
Vodacom's replyOfficial
30 Sept 2019, 16:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2019, 16:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VP
Viralkumar P's updateReviewer Update
02 Oct 2019, 16:29This is nonsense. No has contacted me as yet, I finally got through to the call center to log this query. Now I get an invoice for over a R1000.00 to get my contract back to the way it was and not take up the incorrect and lying cost migration that they offered!!! I cannot understand how Vodacom is operating. This is ridiculous!!!! well I will no wait for the automated response that Vodacom writes after every hellopeter review.
VP
Viralkumar P's update02 Oct 2019, 16:29
Reviewer Update
This is nonsense. No has contacted me as yet, I finally got through to the call center to log this query. Now I get an invoice for over a R1000.00 to get my contract back to the way it was and not take up the incorrect and lying cost migration that they offered!!! I cannot understand how Vodacom is operating. This is ridiculous!!!! well I will no wait for the automated response that Vodacom writes after every hellopeter review.
Vodacom's replyOfficial
08 Oct 2019, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Oct 2019, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team