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carl G

1 reviews | Active since Feb 2017

01 Feb 2017, 09:41

Vodacom : Pathetic

<p>Dear Peter,</p> <p> </p> <p>I have passed the following on to Vodacom on 14 November 2016:</p> <p> </p> <p>I have a 90 year old mother- in- law staying on a farm. The Vodacom signal is very bad in her house. Is it possible to fit a booster receiver or something like that? Carl Geldenhuys ********** </p> <p> </p> <p>Since that date I have had correspondense or communication with Vodacom on:</p> <p> </p> <p>28 November 2016</p> <p>28 December 2016</p> <p>29 December 2016</p> <p>3 January 2017</p> <p>16 January 2017</p> <p>23 January 2017</p> <p>30 January 2017</p> <p> </p> <p>The latter reading</p> <p>Good day, </p> <p>If I do not have a response from you by 12:00 tomorrow (Tuesday) you will hear from Hallo Peter re your bad service. </p> <p>Regards, </p> <p>Carl Geldenhuys</p> <p> </p> <p>Still no response at all!!</p> <p> </p> <p>I am addressing this complaint to you as I do not know what more to do.</p> <p> </p> <p>I thank you for your proactive action that will hopefully lead to some action from Vodacom's side.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Carl Geldenhuys</p> <p> </p> <p> ********** </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 11:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team