VODACOM - Pathetic

<p>There is one word to describe VODACOM's customer service - PATHETIC. I upgraded my contracts on the 18 November 2016 and was promised that as from the 1 December 2016 my contracts will upgraded and the airtime and data will be loaded. On the 1 December 2016 no airtime was loaded and only data. I was told by the franchise to call ********** as they cannot assist. I called the number and had to wait for +- 25 minutes before an agent became available. I explained my situation and the agent advised me that they had simi**** problems that were reported by other clients and the issue would be resolved before COB. The next day the issue was NOT resolved and called the number again. This time my call was answered within 15 minutes, WOW, this time the agent told me that she can assisit as it was escalated and she will transfer my call to someone that could and I wouldn't wait that long for my call to be answered. Ja right, I was put on hold for 15 minutes only for the call to be disconnected. I took to VODACOM's website where you can request a call back. According to the website a call back will take place within 24 hours and guess what I'm still waiting. Im sick to my core as I've been a loyal customer of yours for the last 10 years and this is the thanks I get. You should pride yourselves on customer service as these consumers makes sure your doors are open. And please don't tell me that the reason for the long wait when calling the call centre is due high volumes calls received . That says that their are so many of your consumers with issues. Says alot about Vodacom. Could someone please attend to this and I dont know what i should do next. I'm defintely not calling calling the call centre and wasting my time to sort out issues YOU have.</p>