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Hendrik H

1 reviews | Active since Dec 2025

11 Dec 2025, 19:16

VODACOM PATHETIC

I have never felt betrayed by a company like I do currently. They gave me the contract for a Samsung Galaxy A56 + Galaxy watch 7 for R500 and something. Im told that the watch 7 is discontinued and the only alternative that there is, is a Huawei GT 6 watch. Yes its compatible with android but I cant use any of the Google AI functions or apps (The main reason why I wanted the galaxy watch 7). I took the Huawei watch back and I was told that if I dont want the alternative watch then they cant help me with something else and my monthly premium will stay the same, with or without the watch. This wasnt even the contract that I wanted. I wanted the Samsung Galaxy A56 + 25W charging adapter for R300 and something rand, cant remember the correct amount, R349 I think. NOW IM PAYING R549 PER MONTH, NO ADAPTER AND A WATCH THAT CANT EVEN SUPPORT MOST OF THE MAIN FUNCTIONS... HOW DOES THIS WORK. PATHETIC!!! and to top it all off, here I am a week later, with the new deals that just launched 2 days ago, now they have a Samsung Galaxy S25 FE + Galaxy Buds Core for R569... TOP OF THE RANGE SAMSUNG FOR THE SAME PRICE IM CURRENTLY PAYING... YOU WOULD THINK THAT THE STAFF WOULD INFORM YOU ABOUT SOMETHING LIKE THIS. I dont really get angry, but Im furious about this, my whole life I've been with Vodacom, I've let the little things slide.... but this... PATHETIC!!!!

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2025, 07:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team