Vodacom - Pathetic!
The most horid customer service ever! I spent almost and hour on the call today waiting for service. My querying is going on from July this year and stoll unresolved. Such a simple matter - I want to cancel my contract with the worst network provider, Vodacom. Vodacom moves me over to new packages without my consent and bills me each month. Now I have to start the cancelation process over but the cancelations dept does not answer the phone.
Please can a MANAGER call me back!
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Vodacom's replyOfficial
03 Oct 2022, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2022, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team