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DB
DeWet B

1 reviews | Active since Mar 2019

11 Nov 2021, 15:17

Vodacom pathetic.

Pathetic. After approved and gave me a call I had to find out when I can expect my parcel just to find out they cancelled it because its depleted apparently but no one informed me and when I did the deal they still had it available.

0
Replies (10)
Vodacom
Vodacom's reply12 Nov 2021, 07:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team
DB
DeWet B's update12 Nov 2021, 09:13
Reviewer Update
I'm still waiting for someone to get back to me. They can call me on ***.
DB
DeWet B's update13 Nov 2021, 07:42
Reviewer Update
Still waiting for this pathetic company to get back to me.
DB
DeWet B's update13 Nov 2021, 11:43
Reviewer Update
It makes me very happy to see people complaining about you and leaving you. I still have not received any call from you guys to sort out the problem. I will end my contracts one by one with Vodacom.
DB
DeWet B's update15 Nov 2021, 14:54
Reviewer Update
Vodacom decided not to get in contact with me. I will rate them everytime I can. I will most definitely cancel as I can my 5 contracts with you as well as time approaches for end of contract.
DB
DeWet B's update15 Nov 2021, 22:00
Reviewer Update
This is what I hear every single time. I can not see that I will get any feedback from you guys.
DB
DeWet B's update16 Nov 2021, 11:42
Reviewer Update
Vidacom, again you not getting back to me and show me that we don't matter. I will show you how i cancel all my contracts with you and my whole family.
DB
DeWet B's update17 Nov 2021, 08:39
Reviewer Update
Vodacom, another day gone by without you getting back to me. Pathetic.
DB
DeWet B's update17 Nov 2021, 15:23
Reviewer Update
On the day it was approved and captured and after I asked what's going on, why is it taking taking long they said it's cancelled. Vodacom did not even make the effort to let me know. Again. Pathetic.
DB
DeWet B's update18 Nov 2021, 09:15
Reviewer Update
Thank you for your feedback. I will state my issue with Vodacom to The Telecommunications Industry Ombudsman as well just so this problem gets cut out. Like I said, it was approved. The system did not say limit was reached or out of stock.