AT
Anthony T

1 reviews | Active since Jul 2019

22 Jul 2019, 16:03

VODACOM - PATHETIC

Vodacom has made a mistake on my account by adding an extra account on my name, by doing this they pushed my premiuim from 2500 to 5200, this has been going on for 3 months, I have called Vodacom every day for the last 3 months I even tried to work through one of the managers at canalwalk head office, unfortunatly they are all useless. My phone gets put off every night and I have to call them to put it back on, they have broken the contract between us, I still have there handset and will return it once my account is sorted out. I have never in my 53years of life put up with a useless company like VODACOM and will never recommend them to anyone that is looking for a contract. They are still requesting that I pay arrears for something i am not indebited to, VODACOM is like Robin Wood in reverse, 'Steel from the poor to give to the Rich"

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Replies (2)
Vodacom
Vodacom's reply23 Jul 2019, 06:34
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jul 2019, 13:23
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, you have advised that the query is resolved. Regards  Consumer Website Team 

Best regards,