Vodacom pathetic

VODACOM ACCONUTS DEPT IGNORES CREDIT EMAIL FROM THEIRE OWN CEO OFFICE... KEEPS ON BILLING ME WRONG.

From: ********** Dear Katie Marais,

We thank you for your patience. We have investigated the complaint and we confirm that the complaint is valid. It has been established that the consultant made an error on the document, but that does not mean we are not doing anything about it. Our system can have two discounts on a number, as a result we have come up with a solution to rectify this. We would like to offer you the second discount amount in a form of credit on your Vodacom account. The second discouunt you are supposed to be getting is R171.49 including VAT. We are offering to credit that amount, which will be R4115.71 including VAT for 24 months. The credit amount will be in your Vodacom account, which means your debit order for the account I ********** 9 will go off the credit amount, alternatively we can refund this credit to your bank account. Please advise if you would like us to proceed with the above suggestion in resolving this matter. Regards Suzan

I DONT KNOW WHAT TO DO ANYMORE WITH VODACOM. I EVEN REVEICED EMAIL IN ONE DAY THEY CREDIT R329 THEN R758 AND SO ON. LOOKS LIKE THEY ARE WORSE THAN "KOTS" IN A TUMBLEDRYER. THEY EVEN SWITCH OF MY WIFI... I'M SO DISAPPOINTED IN VODACOM THAT THEY CANT EVEN SORTES OUT THERE OWN MISTAKES. THEY GIVE ME DISCOUNT AND THEN BILL ME INCORRECTLY AND IT IS SIX MONTHS LATER AND I STILL BATTLING WITH THEM. AFTER SUZAN EMAIL I THOUGHT EVERYTHING IS NOW SORTED BUT NO NOTHING HAPPENS. NOT EVEN SUZAN ANSWER EMAILS. WAT 'N GEMORS AND WHEN YOU SPEAK TO SOMEBODY ON THE PHONE EISH NET SO DEURMEKAAR... I SOMMER THROW THE PHONE DOWN. PATHETIC.