EJ
Eugene J

1 reviews | Active since Jul 2016

04 Jun 2018, 14:22

Vodacom pathetic.

I am on Vodacom prepaid. Went to Dion Wired The Grove to get a Vodacom contract. Tebogo have been struggling since 30 May to get me a contract. She Contacted me on 31 May and said my contract is ready can come and pick up my phone. Went all the way there only to find out it is not ready!! She contacted me again on 4 May said everything is sorted now, I can come and get my phone. On my way there she contacted me again and said their is n problem can not give me the phone. FFS can you believe it! How hard can it be for an Vodacom employee to finalize a contract. I got a contract from TELKOM within minutes. Vodacom is pathetic!!!

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 22:03
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2018, 13:30
Official

Good Day

Kindly note that the above query has been attended to and feedback has been provided.

Kind regards

CJ