VODACOM PATHETIC

My account was **********ly upgraded in September 2014. I have sent affidavits etc. My query has to date not been resolved, 7 MONTHS later! I have phoned and emailed several times. I have been billed for this upgrade every month since. Vodacom call centre is useless, it is like talking to a wall, as they just put a note on the system and nothing gets done. All I get are emails and call on how sorry they are!! But they don't resolve my query and my money has not been refunded! I always thought Vodacom was the best service provider, as I have never had problems. Wait till you have an account/billing problem...I will be cancelling all 4 my contracts with Vodacom.