VODACOM = PATHETIC

The level of customer service/support at Vodacom is pathetic. Dealing with each department is a complete nightmare, some customer service staff are literally by the book , as if they are reading from a script , and if you ask them a question they start from the beginning of the script again. After painfully trying to get an upgrade on my contract a few months back even then it took weeks to get things right, i was asked by the consultant , what phone i have , which at the time was the p30 lite. He told me go for the p40 lite , theres shortcuts so you dont feel the Google Playstore loss on the new Huawei devices. So i upgraded mine and my wifes contract the new p40 lite. After 2 weeks delivery issues , then a month later the promotional data was not activated , now with a new vehicle , we are unable to connect the phones to the vehicle as the android auto isnt available on the devices , which we were told theres shortcuts for all Google play apps. Customer service service say its a 2 week return policy, fair enough , but when asked if theres a trade in option which i am willing to pay the difference for any Google device, i get passed around from department to department with even more confused consultants who if you deviate from their script , they are at a loss for words.