1 reviews | Active since Feb 2021
Vodacom, past useless!
First I just want to say that I am a loyal customer off Vodacom for over 15 years. Now I actually notice that they are useless. I've submitted a lot of queries about bad signal where I'm staying. Never resolved, but you only get a message to say it was resolved. No calls nothing. Secondly, A lady phoned to offer me a laptop deal, which I refused in the beginning of our conversation. She checked my whole portfolio with Vodacom and said I was on the wrong price plan, but that was fixed. Even if I take the laptop deal I will pay less on my account. Now I receive a statement which is R800 more than I used to pay. I've queried this via email to there customer care, because you can't get hold of them on the phone. Get no answers. I've asked them to go and listen to the recording, because everything is recorded for quality purposes they say. I want a copy of that conversation. Please Vodacom, are you really this useless?
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed the following:
he investigation has been completed and has been deemed valid (on customer's favor) I have attempted to get hold of the customer on the number ending with 4540 with no success, an SMS has been sent. More attempts will be made.
Regards
Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Sales/ Upgrades Team. Based on the feedback provided the team has confirmed the following:
he investigation has been completed and has been deemed valid (on customer's favor) I have attempted to get hold of the customer on the number ending with 4540 with no success, an SMS has been sent. More attempts will be made.
Regards
Consumer Website Team
Best regards,