Vodacom PASSING the buck INTERNALLY and I am still without assistance

<p>I upgraded my contract ********** 428 (via online request and then an agent phoning me) on 9 Nov 2016. The agent spent time explaining Smart M and S to me and I made it CLEAR that this need to stay a topup contract. She said it would if I choose Smart S. SURPRISE its not and I now have a bill of over R1000!. I spoke to ********** 4 and upgrades ********** and they keep on transferring me back to the other department saying that the other department must handle it and that the other department is lying if they say that they are not supposed to fix it. I have delare id SEPHIRO as only reference. The one lady was even going to log a dispute for me and sms me the number - still nothing! I was told to phone elite mobile and request them to listen to the recording? This happens every 2 years that I upgrade. I need vodacom to listen to the recording in NOVEMBER where I requested more than once for this to stay topup and then 1. FIX my contract and 2. REVERSE the costs. I am not getting any joy after 90 mins on the phone with vodacom and no one willing to help me. I can be contacted on ********** 380 (NOT THE CONTRACT I AM HAVING THE PROBLEM WITH).</p>