SC
Sonja C
1 reviews | Active since Mar 2013
11 Nov 2019, 18:45
Vodacom passing the buck ...
We have had no cell phone network in Crestholme, KZN, since around 09.00 this morning. When you make a call, nobody can hear, now it's so bad that calls do not connect ,mobile data does not work. Reported to Vodacom, they were quick to phone back and identified the problem is at the base station in Riverview Drive, then another message advising the problem is resolved, but it has gotten worse. Had to log another fault and many residents have no means of communication other than cell phones. Yes, we had a storm last night, but don't lie and say you fixed the problem when it's not fixed. Surely you have qualified people to sort it out, instead we are left high and dry ... my WIFI router is partially functiong hence I am able to post this review.
Come on Vodacom, this is a disgrace. It's now 19.00 and we are still without proper communication
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Nov 2019, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2019, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SC
Sonja C's updateReviewer Update
12 Nov 2019, 09:16I am compiling a list of affected users. This lack of communication, and a struggle of about 30 minutes to get a call made, is frustrating. We are paying you and you don't seem to be taking this seriously - I was brushed off yesterday by being told it was fixed. You are putting people's lives at risk, if there is a problem, we cannot even use our phones. Please get your act together and contact me immediately, so that you can be made to understand how bad the situation really is.!!!!
SC
Sonja C's update12 Nov 2019, 09:16
Reviewer Update
I am compiling a list of affected users. This lack of communication, and a struggle of about 30 minutes to get a call made, is frustrating. We are paying you and you don't seem to be taking this seriously - I was brushed off yesterday by being told it was fixed. You are putting people's lives at risk, if there is a problem, we cannot even use our phones. Please get your act together and contact me immediately, so that you can be made to understand how bad the situation really is.!!!!
SC
Sonja C's updateReviewer Update
12 Nov 2019, 09:17And "in due course" is NOT ACCEPTABLE
SC
Sonja C's update12 Nov 2019, 09:17
Reviewer Update
And "in due course" is NOT ACCEPTABLE
SC
Sonja C's updateReviewer Update
15 Nov 2019, 19:37You have repaired the tower which was vandalised, or so I was told by your subcontractor, but there is an underlying issue in this area, and that is that your Base station cannot handle the capacity. When did you last check how many users are in this area and how many users the Base station can accommodate.?
We are constantly having poor or no signal, WhatsApp messages are on delayed delivery and it is just about impossible to make a successful WhatsApp call. Probably because you make more money if we make normal calls ...
You need to do an urgent assessment in Crestholme - we are fed-up, you are not the only service provider and neither are you the cheapest. Start giving your customers value for their money instead of headaches and frustrations. STOP APOLOGISING - DO SOMETHING.
We are constantly having poor or no signal, WhatsApp messages are on delayed delivery and it is just about impossible to make a successful WhatsApp call. Probably because you make more money if we make normal calls ...
You need to do an urgent assessment in Crestholme - we are fed-up, you are not the only service provider and neither are you the cheapest. Start giving your customers value for their money instead of headaches and frustrations. STOP APOLOGISING - DO SOMETHING.
SC
Sonja C's update15 Nov 2019, 19:37
Reviewer Update
You have repaired the tower which was vandalised, or so I was told by your subcontractor, but there is an underlying issue in this area, and that is that your Base station cannot handle the capacity. When did you last check how many users are in this area and how many users the Base station can accommodate.?
We are constantly having poor or no signal, WhatsApp messages are on delayed delivery and it is just about impossible to make a successful WhatsApp call. Probably because you make more money if we make normal calls ...
You need to do an urgent assessment in Crestholme - we are fed-up, you are not the only service provider and neither are you the cheapest. Start giving your customers value for their money instead of headaches and frustrations. STOP APOLOGISING - DO SOMETHING.
We are constantly having poor or no signal, WhatsApp messages are on delayed delivery and it is just about impossible to make a successful WhatsApp call. Probably because you make more money if we make normal calls ...
You need to do an urgent assessment in Crestholme - we are fed-up, you are not the only service provider and neither are you the cheapest. Start giving your customers value for their money instead of headaches and frustrations. STOP APOLOGISING - DO SOMETHING.