Vodacom passing the buck

After posting a complaint on Hello Peter about Vodacom not responding to my complaint, I received the mail below from Lance Gurling at Vodacom. The problem is that Lance neglects to mention that the reason I did not receive my "prize" is because the incorrect documentation was sent to Rugby Retail by Vodacom. In addition to this, Lance could not answer me when I asked him why this was never brought up when they told me they had escalated my query? Lance proceeded to tell me that it is no longer Vodacom's problem and that I must phone Rugby retail. How pathetic. Vodacom have my contract for the next 2 years so what do they care. It's a revolting company. Not once was any of the above communicated to me. They are respnsible for submitting the incorrect documentation. Not me. They simply told me that my complaint had been escalated and I never heard back from them.

From: ********** ********** Sent: Wednesday, 25 October, 2017 10:48 To: Richard de la Rey ********** Subject: Re: FW: Facebook ***~3K7B

Good day Richard The company that provides the Jersey's has advised that the campaign has ended and they will not be placing anymore orders regarding the rugby jerseys Any further issues you have, you may take up with **********

Regards, Lance Gurling

Customer Care eService Team

On 25/10/2017 10:13 AM, Richard de la Rey, wrote: Vodacom what is going on????? It’s been almost 4 weeks since you told me that you would escalate my query. How can you be so pathetic at customer service? Utterly disgusting. From: ********** ********** Sent: Thursday, 28 September, 2017 11:29 To: Richard de la Rey ********** Subject: RE: Facebook ***~3K7B Hi Richard As per chat we have escalated your query to our Retail Team. We do apologise for any inconvenience Regards, Thembeka Mbulawa

Customer Care eService Team

On 28/09/2017 06:30 AM, Richard de la Rey, wrote: Hi Sharif Thank you. Info as follows: 660 ********** 089 Either 809 Bridal Veil Crescent Little Falls or P. O. Box 1128 Strubensvalley 1735 It is a Red VIP contract. Best regards Richard ********** ********** Sent: Wednesday, 27 September, 2017 22:00 To: Richard de la Rey ********** Subject: Re: Facebook ***~3K7B Hello Richard I would like to escalate your query to the relevant team, but require additional information. Please provide the following: If it is a contract in your name, we will also need: 1. Your ID Number? 2. Address as it appears on the account? 3. Type of Contract/ Package type? Once we have received these details we would like to escalate your query and will provide feedback shortly afterwards. Regards, Sharif Stegman Vodacom Social Media Team

On 27/09/2017 05:52 PM, Richard de la Rey, wrote: Richard de la Rey https://www.facebook.com/Vodacom/posts/ ********** ********** 047?comment_id= ********** ********** 047&notif_id= ********** ********** 50&notif_t=feed_comment My number is ********** . Richard de la Rey

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "