Vodacom - Pass the Buck

Vodacom has increased my debit order WITHOUT my consent. I have requested the call recording from 5 February when Elite Mobile changed my package but I have still not received this. I have laid a complaint with Elite Mobile and they said that they cannot stop the debit order as Vodacom is responsible for billing. When trying to get ahold of Vodacom you are routed to the chatbot which I cannot deal with. I need to speak to a human being. When I did speak to someone at Vodacom they said I must speak to Elite Mobile, when I spoke to Elite mobile they said I must speak to Vodacom. This is a direct violation of my rights.