JW
Johannes W
1 reviews | Active since Apr 2023
22 Nov 2024, 11:45
Vodacom parcel is lost
This complaint is for Vodacom that keep on using a courier service Skynet Wordwide Express that has an 80% no response to complaints record on Hallo Peter.Please read the reviews as this is a bad reflection on Vodacom as your orders does not get delivered.Only you can do something about that.While your service regarding an order was very good it is 0% satisfaction as my parcel at the moment is lost.Order K***. Vodacom has escalated the matter.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
22 Nov 2024, 11:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Nov 2024, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2024, 15:45Dear Johannes.
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2024, 15:45
Official
Dear Johannes.
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Thank you for the time to engage with us today.
We're happy to announce, your query has been resolved.
Kind regards
Vodacom Consumer Website Team
Best regards,
