JW
Johannes W

1 reviews | Active since Apr 2023

22 Nov 2024, 11:45

Vodacom parcel is lost

This complaint is for Vodacom that keep on using a courier service Skynet Wordwide Express that has an 80% no response to complaints record on Hallo Peter.Please read the reviews as this is a bad reflection on Vodacom as your orders does not get delivered.Only you can do something about that.While your service regarding an order was very good it is 0% satisfaction as my parcel at the moment is lost.Order K***. Vodacom has escalated the matter.

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Replies (2)
Vodacom
Vodacom's reply22 Nov 2024, 11:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Dec 2024, 15:45
Official
Dear Johannes.
 
Thank you for the time to engage with us today.

We're happy to announce, your query has been resolved.

Kind regards
Vodacom Consumer Website Team

Best regards,