Vodacom Palooka

I recently lost my Fibre connection to the internet. Was showing connected but no internet access was available. Technician came out after the weekend and checked. He then told my wife that we were connected. My wife tried to explain to the Palooka that yes we were connected but had no access to the internet. This Palooka could not understand that and another person has to come and then fix the issue. How was this person hired and who trained him since he was about to leave as according to him the issue was resolved. Poor service on vodacoms part in allowing these poorly trained employees to even work there🤔🤔🤔🤔