Vodacom Package upgrade

Vodacom Package upgrade. They send you to a store to get help with the package just to hear they cannot assist. The employee handed me the online departments number. I phoned them and the first lady basically sends me back to switchboard, after phoning back because the system did not accept my second request on switchboard they told me no you need to login yourself and they cannot assist at all.

I can also not use the current number as they want to send a new sim. I mean I am sure this cannot be the case.

Point being promoting the package with incorrect details as well as bad customer service overall