IM
Ian M
1 reviews | Active since Mar 2022
10 Mar 2022, 14:09
Vodacom package not honoured.
I took out a contract in January for a Data / Minutes fixed package. I got the data in January but not since then. Getting help over the phone is impossible so I went in to Vodacom Menlyn. Violet helped me. She could see the history but couldn't reinstate the service as she does not have the authirity. I sat there in their office on MY phone for 20 minutes with Vodacom. I was passed from division to division, then the phone went BLANK. Violet sent in a service request but there has been NO response!
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Replies (2)
Vodacom's replyOfficial
11 Mar 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2022, 13:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, our records indicate that our Back Office has assisted and allocated the voice/data bundle successfully. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 13:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. With regards to ***, our records indicate that our Back Office has assisted and allocated the voice/data bundle successfully. Regards Consumer Website Team
Best regards,