Vodacom package activation problem!!!

I have been waiting for over a week to have a simple data package contract activated by the Vodacom shop in Plettenberg Bay. I am an existing, long standing client, this package is for my wife's phone. Everything has been done, money paid, paperwork completed, number released and ported from previous service provider. The assistants have tried repeatedly to get an answer from Vodacom 'Head Office' as to why they locally cannot activate the account but no-one seems to know what the problem is. This is simply unacceptable that the local outlet staff cannot get technical answers from Vodacom. If I had the option of going to another service provider I would be there in a heartbeat!