Vodacom Paarl Mall

I purchased a product from vodacom online. The package arrived and it was perfect service from the delivery and vodacom online staff. When buying online you have to RECA your sim card yourself. I was struggling to do that , i followed the steps but was unsuccessful.

I decided to go to Paarl Mall Vodacom and ask them for help .

I walked in the shop , there were no other customers just my boyfriend and I.

The employees were gathered around one table chatting. The one lady came to help me. As I am busy explaining to her she writes down the vodacom online number (that I couldve gotten off of google) and told me because I bought it online I should phone them rather .

I could see she did not feel like helping me at all. She could've helped me because Vodacom is Vodacom ? Online or instore. If a customer comes for a refund at any different shop or inquiry, any branch would do effort to help you.

She did not do any effort to help .