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1 reviews | Active since Nov 2019

28 Jan 2021, 16:24

Vodacom owes me money - For 2 debits - And have not removed my name from the collections list -- This has been going on for over 1 year --- Please don't take out contracts with them - Use another provider!

After probably 100 emails and 100 telephone calls - I am still on your collections list - And I am still listed as a bad debt - Even though - The contract was cancelled - As per all your terms and conditions - After over a year - You still owe ME 2 debits and I am listed as a bad debt on ClearScore - HOW ? What are you guys doing there? Does anyone have an idea as to how bad this looks for a company your size? - 3 different agents have called and confirmed that you owe me money - 3 - And still a year later - DAILY - DAILY I am pestered by MDB Collections Agency claiming that I owe you money - PLEASE - For the love of my sanity get someone who is competent to deal with this matter - Before I paste it on every social media platform - As per our telephonic interaction on ***, it refers:

Feedback with regards to the service request with reference number ***, is as follow:

"We Cancelled the 20GB Top Up Data package for the number *** as per the Letter received from the Chatz Vodacom Sunninghill store."

Our records the 20GB Top Up Data Contract for the number *** was Cancelled on 2020-05-20 at 15:57:45.

Your Order reference number is as follow: ***

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2021, 07:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team