VODACOM OWES ME MONEY!!!

Item: Vodacom
Rating: 1
Author: Rene G

I am on a 125 top up contract but I only receive R25 air time in a month. I phoned the customer care line. After holding on the line for at least 3 minutes, with the recording telling me to hold on for an operator, it said they only offer self-service and ended the call. How are customers supposed to get hold of you if self-service is not sufficient?

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Replies (1)

Vodacom's replyOfficial

01 Jul 2020, 14:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jul 2020, 14:24

Official