VODACOM OWES ME MONEY!

<p><br />My account was automatically taken over by Vodacom when Altech closed down. When I received my first invoice from Vodacom I was unable to find an acccount number. So I called the Vodacom service line and spoke to a male agent (I don't know who i spoke to and I wish I had asked because I would like to give him a piece of mind after the ***** ups he has caused). I asked this guy if I could continue to make payment to the same account as I had always made it to (assuming that perhaps Vodacom had taken over Altechs bank account). If I must make payment to a different account I would need him to advise me of the banking info. He asked me my account number as well as the bank details I had been paying the money to since being with Altech. I gave him all this infomation. He then said "Continue making payment to the same account. We will receive payment". I asked if he was sure and he said YES...... And so the saga begins....<br /> <br />I immediately made payment to this account. The second month comes and I receive a statement and so I make payment again to the same account. By the third month I suddently started getting smses from Vodacom that my account was in arrears. I immediately called and was advised at that point that the infomation that the VODACOM AGENT had given me was incorrect and now it is reflecting that my account is in arrears of over R2200. I was told that I would need to pay Vodacom again and arrange a refund from Altech..... A COMPANY THAT HAS CLOSED DOWN! HOW DO I GET MONEY BACK FROM A COMPANY THAT NO LONGER EXISTS?<br /> <br />I said that I refused to do this as this was Vodacom's admin as I was given this infomation by a Vodacom agent. I even gave the date of the call and the estimated time so that Vodacom could check the voice recordings to confirm my story. <br /> <br />Over the next 2/3 weeks, I must have forwarded POP at least 8 times to various people, re-explained the story to multiple people and still I was getting these **** smses that my account was going to suspended. Eventually, I spoke to some manager who assured me that he would put a note on the system that my account must not be suspended..... the first of the next month comes, and guess what..., my account is suspended. <br /> <br />I was fuming and called again to complain. this time I spoke to a woman by the name of Carol, who asked me if anyone had ever given me a reference number. I said "No". She said, "I can see that because this problem has not been officially logged". 3 WEEKS OF CONSTANT, DAILY COMMUNICATION AND NO ONE HAD EVEN BOTHERED TO LOG THE ISSUE.<br /> <br />I then complained on this platform and was told to email ********** which I did. I was called back, explain the story AGAIN, sent POP AGAIN, and a few hours later my account was reconnected.<br /> <br />I was then emailed and told that Vodacom would arrange the reimbur*****t from Altech. <br />The following month..... MY ACCOUNT WAS SUSPENDED AGAIN!!!!!!!<br /> <br />Again, I had to jump through all the hoops, explain my story for the millionth time, send through POP for the Millionth time, and was then told That altech could not refund Vodacom - they would need to refund me directly and then I would need to refund Vodacom. I said thats Fine. Vodacom said they would communicate this with Altech as I was unable to (when you follow the voice prompt when phoning Altech it evetually cuts off because the company is no longer around.). No refund was ever issued to me and I let Vodacom know this.<br /> <br />Last Tuesday, my cell phone was ****** and I had to get a new sim card..... THE PROBLEM WAS THAT NO ONE AT VODACOM COULD ACTIVATE THE NEW SIM CARD BECAUSE IT WAS SHOWING THAT I OWED VODACOM MONEY. I couldn't walk around without a phone and was forced to PAY THE MONEY EVEN THOUGH I DO NOT OWE IT!!!! I sent a scathing email to Vodacom WHICH HAS BEEN IGNORED TO THIS DAY. NO ONE HAS BOTHERED TO CALL ME TO APOLOGISE OR OFFER TO HELP RECTIFY THE ISSUE<br /> <br />And now here we are. My husband eventualyl spoke to someone at Vodacom and we have received another email from Vodacom on Friday advising me that payment will be issued by Altech.... the same promise I had received 2 weeks prior. I sent an email today asking to confirm if Altech has made payment. No one is responding to my emails, and no one leaves me a phone number so that I can speak to the same person instead of explaining my story again. I AM OWED MONEY AND I WANT IT! I do not hold Altech responsible as it was VODACOM WHO GAVE ME THE WRONG INFO TO BEGIN WITH. <br /> <br />I will be pasting this post every single day UNTIL I AM REFUNDED! I will go on ever social platform I need to to report this. I have been dealing with this nonsense for 4 months now AND IT'S ENOUGH<br /> <br />Vodacom makes Telkom and Eskom look like well oiled machines!!!!!!!!!!!!!</p>