Vodacom Owes Me Almost 4 Grand

<p>I got a phonecall from someone from Vodacom in September 2016, promising me that my contract of R200 a month will go up to R500 at no extra cost / month, no hidden costs, no once off payment.<br />I made him repeat this several time, I made him spell his name to me and give me a reference number.<br />I emailed Vodacome immediately thereafter with all this information and asked them to confirm. No one ever rep****.</p> <p>Then found out I'm paying R300 extra a month. When I phoned Vodacome, I continuously get told: "but you're on the R500 contract, that's why..." Of course, my explanation of the phonecall I received in September is not understood and I spend more time on hold than actually talking to anyone.<br />Eventually, I get told by a lady that she can see on her emails that she DID reply to me on that day in September... Strange... </p> <p>I get told that it will take 7 - 14 days for them to listen to the call I received that day. 14 working days was this past Monday, the 13th of March. Nothing.</p> <p>I've emailed Vodacom everyday this week, only to get a phonecall yesterday (Friday) to thank me for my patience.<br />Vodacom owes me almost 4 grand and I have no idea how I managed to not use 1 swear word in this writing.</p>