Vodacom owes me a years debit orders - they are simply not resolving this matter

<p>I canceled my contract on 23 March 2016; this cancelation request reflects on the Vodacom system as confirmed by your cancelation department. However, you still have not processed this cancelation (May 2017) and have continued debit me for the past year. I had to call in again today (13 May 2017) to ask where you are on my refund as I expect to be refunded that last year’s debit orders. I was promised a solution by last week (1 May 2017), I’ve heard nothing back.</p> <p>If I owed Vodacom money for a year I would have legal action against me at this stage. Its ******** how you have handled this situation. I would like a senior manager to contact me about this with a finale date I can expect the money owed to me by Vodacom to be paid back, with interest. Your cancelations depart is unable to give me any information, nor a number where I might get information from.</p> <p>Refund reference – 1- ********** ********** </p> <p>Ref – cancelation 1- ********** ********** </p> <p>Call center call on 13 May ref ********** 80</p>