AS
Andre S

1 reviews | Active since Apr 2019

27 Apr 2019, 12:07

Vodacom overtakes telkom as the worse telecommunications company in SA

After escalating my complaint to hellopeter, and having the team calling me nothing has changed. I’ve waited over a week to have my LTE SIM card activated. Not sure what this skeleton crew does who should be resolving these issues but it’s pathetic service. This has been escalated numerous times internally and no one can give me an answer and Keeps telling me it has been escalated and I must wait. If I was near your offices I would have driven to your office and asked the team my self why they are so useless but as I can’t I have to rely on a pathetic system and service and seems just wait until Vodacom wakes up. Vodacom is now truly giving telkom a go for its money as the worse service provider in the country

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Replies (1)
Vodacom
Vodacom's reply27 Apr 2019, 18:25
Official
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team