MW
Melanie W

1 reviews | Active since Dec 2019

09 Dec 2019, 15:46

Vodacom overpriced and dangerous during load shedding

I am very very disappointed in Vodacom for the following reasons: 1. Vodacom use to be the best service provider and that is the reason why Clients had no problem paying the extra amount to use their services. 2. The data costs is ridiculously high and it runs out in minutes for no logical explanation. 3. Their contracts are unaffordable, i use to have a R350.00 contract and when my contract were due for upgrade it climbed from R350.00 to R500.00 for a decent package. 4. LOADSHEDDING!!!!! during loadshedding all Vodacom services are off. Do you know that we live in one of the biggest crime countries in the world? Do you know that houses and people are being attacked during loadshedding when everyting is pitch black outside? How do we call for help? How do we call if there is an emergency? How do we find our way without GPS due to no signal?

Vodacom, you will HAVE to step up your game or you WILL lose all of your Clients. Im due for upgrade but im not sure if i will be putting my life in danger anymore and im really considering a different provider.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 16:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team