NP
Nico P

1 reviews | Active since Nov 2020

23 Nov 2020, 17:16

Vodacom overcharging on Red contract deal

I am having trouble with my Vodacom Red package since I migrated to a business plan. It's going on 5 months that I am being overcharged in access of R1000 a month by Vodacom, everytime I enquire they tell me that they are working on the problem and will give me credit. I am fed up with Vodacom, empty promises and terrible customer service, and this on a business contract.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2020, 06:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team