VODACOM OVERCHARGING ON CONTRACT AGREEMENT
Vodacom. Numerous calls to your resolutions department have failed. I took out a contract for R257.00 after my previous contract expired. The contract now is for 36 months. Every time I call in to have the problem resolved, the price goes higher. It is now already at R450. Please fix your error or come fetch your device as you are refusing to send me the voice copy of our agreement. You are not honoring the agreement.
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Replies (5)
Vodacom's replyOfficial
31 Aug 2022, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
31 Aug 2022, 13:28What is the deadline for the resolution. Kindly provide me with a reference number so that I may follow up after 3 or more business days.
's update31 Aug 2022, 13:28
Reviewer Update
What is the deadline for the resolution. Kindly provide me with a reference number so that I may follow up after 3 or more business days.
's updateReviewer Update
02 Sept 2022, 13:10Somebody from Vodacom gave me one ring only. Please do not lie that you tried to call me. I am considering lodging a complaint with ICASA and consumer protection commission.
's update02 Sept 2022, 13:10
Reviewer Update
Somebody from Vodacom gave me one ring only. Please do not lie that you tried to call me. I am considering lodging a complaint with ICASA and consumer protection commission.
's updateReviewer Update
05 Sept 2022, 09:14For record purposes, besides the consultant that contacted me, Crystal, the original agent that sold the contract to me has contacted me, however I find this extraordinary call out of the blue fishing for information very unprofessional and would like to know if indeed this agent Pumi & her manage Zondo, was asked to contact me since it was already resolved.
's update05 Sept 2022, 09:14
Reviewer Update
For record purposes, besides the consultant that contacted me, Crystal, the original agent that sold the contract to me has contacted me, however I find this extraordinary call out of the blue fishing for information very unprofessional and would like to know if indeed this agent Pumi & her manage Zondo, was asked to contact me since it was already resolved.
's updateReviewer Update
12 Sept 2022, 11:29I have now received many messages tht someone will get back to me and no one did. Crystal would have gotten back to me last Friday and still did not. In fact the contract amount have yet again been increased and no data is being received. I am absolutely disgusted with the service provided by Vodacom.
's update12 Sept 2022, 11:29
Reviewer Update
I have now received many messages tht someone will get back to me and no one did. Crystal would have gotten back to me last Friday and still did not. In fact the contract amount have yet again been increased and no data is being received. I am absolutely disgusted with the service provided by Vodacom.