DS
Dewald S

1 reviews | Active since Jun 2015

15 May 2018, 00:05

Vodacom overcharging me.. again!

Good Day

I got my invoice to be paid on the 25th of this month. I have 3 contracts so this total is only for the ********** 884 one. The total for this number had always been R608 and then the tax hike came and it went up to R611, witch is understandable. So i got the invoice for this month and all of a sudden its R638?? I just won a fight with Vodacom last month when they overcharged me and now they are doing it again!!! What is wrong with your acc department? I want this issue resolved now.

Regards, Dewald ********** 884

0
Replies (2)
Vodacom
Vodacom's reply15 May 2018, 06:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DS
Dewald S's update22 May 2018, 21:12
Reviewer Update
I mailed them and still no response, i want a manager to phone me regarding the overcharging issue.