1 reviews | Active since Jun 2016
Vodacom overcharging for nothing
<p>6 months ago i had a thing with vodacom where i put a soft lock on my phone with a total invoice of R450. I recieved a statement from vodacom for almost R3000.00 and went to complain, they ended up giving me half of the amount credit off my bill over a period of time. in the beginning of january 2017 i upgraded to a iphone 7 deal and started using the new phone at the end of january i recieved a bill for R2952.00. This is impossible as my cellular data is off i have uncapped internet at home and at work and i carry a mobile router with 40gigs with me at all time. if i go to my phone setting at the end of jan it gives you a diagnostic report of how much cellular data i have used and the phone's Cellular data reading is 674mb since i recieved the phone. there is no possible way i could have used so much of anything to come to a bill like this... if vodacom does not give my money back i will be going to the papers and take this public as i have evidence that i could not have been using so much data.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Reinhard Klue
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Reinhard Klue
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good day
I am still waiting for my money as this matter is not resolved until my money is back in my account!
I now have to make a loan to get money from the bank to make it through the month. Vodacom will be responsible for the interest on this money i loaned.
Good day
I am still waiting for my money as this matter is not resolved until my money is back in my account!
I now have to make a loan to get money from the bank to make it through the month. Vodacom will be responsible for the interest on this money i loaned.
