1 reviews | Active since Apr 2016
Vodacom overcharging and not reimbursing
Having the worst experience with vodacom. Don't ever take out a vodacom contract...they overcharge you,debit your account then never sort out the issue...there's never managers in the call center and the agents don't know what to do. I logged a service request on the 6th of October 2033 with Setu as I received my statement for October and was being over charged. I spoke to Anelisa on the 21st of October and noting had been done I spoke to Byron on the 26th of October who promised a Manager will call me the next day at 6am as there's noting he can do I Spoke to Aviwe on the 27th he advised me that the initial service request done by Setu on the 6th was not done properly.Aviwe gave me his personal email and said if not sorted out by 31st I must personally Email him. Emailed him on the 31st October no reply on the 1st of November no reply. I spoke to Habib on the 1st of November says the turn around time is unacceptable from vodacom then dropped the call. I spoke to Yonela on the 1st of November says a Manager will call me back in 20min or she will call back.
No feedback from vodacom and account debited for the wrong amount this month already after giving vodacom a month to sort the issue out. Very poor service do not ever take a vodacom contract
My SR: ***My query has not been resolved to date yet vodacom has debited my account for the wrong amount.I did an upgrade on the 4th of September my SO***.My total was R399 for the 1st 2months after upgrade thereafter R599 a month.My bill this month was debited for R780.Vodacom is not recognizing the payment I made for September before I did my upgrade therefore I am being double debited
These are my call references:
Spoke to Setu06 October 202319:15Vodacom ***-521190Thus was the initial agent who compiled my query
21 October 202311.50 Anelisa She kept telling me to wait the full 14days it will be resolved. Was not resolved after 14 working days.
Byron level 1I asked to speak to a level 4 agent as Byron has to go thru his manager to confirm anything26/10/2023 16:29Escalations take 21 working days.Said he will get a Manager to call me back the next day at 6am. I received no call back
27th October 202317:01AviweAgent advised that, There was not enough information from initial consultant who logged the fault ,Setu was the consultant on the 6th of October 2023.Aviwe gave me his personal email address and said I should email him if I don't get a response by the 31st of October.I emailed aviwe on 31st - no replyI emailed aviwe on 1st Nov - no reply
Habib01 November 202313:30Says it's unacceptable from vodacoms side and should be sorted out.Drops the call on me afterwards and does not call me back.
Yonela01 November 202313:37Putting me thru to the managerManager will call back if does not call back in 15 to 20min time yonela will call me back herself.The Manager that was supposed to call me back was Nolwazi
After 6 calls and almost 4weeks the matter is not resolved, and my account still debited for the wrong amount.
Can vodacom please resolve this issue as soon as possible as I would want to be refunded.
Thank you Mr Moonsamy
My SR: ***My query has not been resolved to date yet vodacom has debited my account for the wrong amount.I did an upgrade on the 4th of September my SO***.My total was R399 for the 1st 2months after upgrade thereafter R599 a month.My bill this month was debited for R780.Vodacom is not recognizing the payment I made for September before I did my upgrade therefore I am being double debited
These are my call references:
Spoke to Setu06 October 202319:15Vodacom ***-521190Thus was the initial agent who compiled my query
21 October 202311.50 Anelisa She kept telling me to wait the full 14days it will be resolved. Was not resolved after 14 working days.
Byron level 1I asked to speak to a level 4 agent as Byron has to go thru his manager to confirm anything26/10/2023 16:29Escalations take 21 working days.Said he will get a Manager to call me back the next day at 6am. I received no call back
27th October 202317:01AviweAgent advised that, There was not enough information from initial consultant who logged the fault ,Setu was the consultant on the 6th of October 2023.Aviwe gave me his personal email address and said I should email him if I don't get a response by the 31st of October.I emailed aviwe on 31st - no replyI emailed aviwe on 1st Nov - no reply
Habib01 November 202313:30Says it's unacceptable from vodacoms side and should be sorted out.Drops the call on me afterwards and does not call me back.
Yonela01 November 202313:37Putting me thru to the managerManager will call back if does not call back in 15 to 20min time yonela will call me back herself.The Manager that was supposed to call me back was Nolwazi
After 6 calls and almost 4weeks the matter is not resolved, and my account still debited for the wrong amount.
Can vodacom please resolve this issue as soon as possible as I would want to be refunded.
Thank you Mr Moonsamy
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team