Vodacom - Overcharging and EXTREMELY Bad Service

<p>On Sunday, 4 September 2016, I entered into a contract with Vodacom at the Game Store in Zevenwacht.</p> <p> </p> <p>I was informed that only R97.00 connection fee as well as R249.00 for one month subscription will be deducted within 48 hours.</p> <p> </p> <p>An amount of R392.00 was deducted on 7 September 2016 instead of the initial R350.00 as agreed.</p> <p> </p> <p>This resulted in following:</p> <p>1. The debit order being returned due to insufficient funds;</p> <p>2. The bank penalising me for an unpaid debit order – R90.00;</p> <p>3. Vodacom penalising me for an unpaid debit order – R100.00</p> <p> </p> <p>I subsequently called the Vodacom call centre and spoke to a Supervisor called Vuyo. She asked me to pay the R350 and also to send a copy of the contract as well as my bank steatement. She said that they will refund me for the R90 bank charges, and recover the rest from Game.</p> <p> </p> <p>The amount due was paid at a Vodacom Store and the correspondence requested was mailed to Vuyo.</p> <p> </p> <p>It was also followed up with a call some time after but up till now no response was received.</p> <p> </p> <p>On 23 November 2016, the cells was switched off.</p> <p> </p> <p>Your urgent response in this matter would be highly appreciated.</p> <p> </p> <p>Regards</p> <p> </p> <p>Marlon Issel</p>