SM
Simon M
1 reviews | Active since Jan 2018
07 Apr 2021, 11:48
Vodacom overcharging.
Contacted in February regarding an upgrade from 2gb data package to 5gb per month at same cost (R123.99). I agreed to the upgrade. I am now being charged R230 per month, despite more than 2 hours spent on the phone with Vodacom and assurances that they would correct the error. They even sent me the contract after promising to reduce to R99 per month.
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Vodacom's replyOfficial
07 Apr 2021, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team