MZ
Mandla Z

1 reviews | Active since Dec 2023

10 Apr 2024, 22:03

Vodacom overcharging

I entered into contract with vodacom May 2022 and I took a A13 samsung smart phone for R258. The contract included 650 data and 50 all network minutes. However now vodacom for a year now they are charging me R274 including headset which were not part of the initial contract. I see they sent me the bill for this month and it's R292 which I don't understand why. I went to their shops where I took the initial contract and asked why I am paying a different amount to the initial agreed amount and they did not have an answer. I asked them to return my contract to the initial R258 we agreed and to this day, that has not happened. When I reversed their overcharged amount they list me on credit bureau as if I don't pay my bills. I want vodacom to take my contract back to the initial contract of R258.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2024, 07:29
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team